Privacy Policy
Mighto AI, Inc. ("Mighto AI", "Mighto", "we", "us") helps property managers, HOAs and other customers get quotes from service vendors: our AI agents contact vendors by phone, SMS, WhatsApp and in-app messaging, negotiate on your behalf, and bring the quotes back to you. This policy explains what information we collect through our apps, website and messaging, how we use it, and the choices you have.
Information we collect
You give us
- Account details — your mobile number (used to sign in with a one-time code), name, business name, email address if you add one, country and time zone.
- Service requests — what you need done, site address or location, budget, schedule, photos and documents you attach, and your instructions for how we negotiate.
- Voice descriptions — if you choose to describe a job by speaking into the microphone, what you say. Depending on your device and region, your speech is turned into text either by your phone's or browser's own speech recognition (which may be handled on the device or by the device or browser provider, such as Apple or Google), or, in India, by sending the recording to our speech-to-text provider. We use the text only to fill in your job form for you to review; the recording is processed only to transcribe it and is not stored, and only the details you go on to post become part of your service request. You can always type instead, and the microphone is used only while you are recording.
- Messages and support requests you send us.
- Early-access sign-ups on our website — your email address and country.
Created when we act for you
- Vendor conversations — recordings and transcripts of the AI phone calls we place to vendors on your behalf (vendors are told the call is recorded), and the SMS, WhatsApp and in-app messages exchanged with vendors, including the quotes they give.
- Notification records — which notifications we sent you, on which channel, and whether they were delivered.
Collected automatically
- Device information — a per-install device identifier and a push-notification token, so we can send notifications to your device.
- Location — if you allow it, your device location, used to find vendors near your site. You can turn this off in your device settings.
- Usage and diagnostics — app usage analytics (without the device advertising identifier) and crash reports, used to keep the service working and improve it.
How we use information
- To provide the service: finding and contacting vendors, negotiating, collecting quotes, and scheduling site visits.
- To send you service notifications by push, email, SMS and WhatsApp according to your settings.
- To provide support, keep accounts secure, and prevent fraud and abuse.
- To maintain and improve the service, including the quality of our AI agents.
- To comply with legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
AI processing
Our AI agents use AI model providers to understand vendor conversations, speak and write on your behalf, and summarize quotes. If you describe a job by voice, they also turn what you said into the fields of your job form. Those providers process request details, conversation content and voice descriptions only to perform these tasks for us.
How we share information
- With vendors — the details of your request that a vendor needs in order to quote: the job description, what is needed and by when, and the site address. Vendors we contact on WhatsApp receive the site address in our first message, so they can price the work without a further exchange. On calls we name the area first and give the exact address when the vendor asks for it. The messages we send vendors never contain your phone number or email; on a call our agent gives your number only if the vendor asks for it.
- With service providers who operate the service for us under contract: cloud hosting and databases, telecommunications (voice, SMS and WhatsApp delivery), push notifications and app analytics, email delivery, AI model providers, maps and places data, file storage, and error monitoring.
- For legal reasons — when required by law, or to protect the rights, property or safety of our users, vendors or the public.
- In a business transfer — if Mighto is involved in a merger or acquisition, subject to this policy.
SMS and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use your mobile number to sign you in, to contact vendors on your behalf, and — if you opt in — to send SMS updates about your requests. Reply STOP to any Mighto AI text to stop SMS at any time; see the SMS Terms.
Your choices
- Notifications — turn push, email, SMS and WhatsApp notifications on or off in the app under Account → Notifications & reminders. Your device's notification settings also apply to push.
- SMS — text STOP to opt out, SUBSCRIBE to opt back in.
- Delete your account — in the Mighto app, go to Account → Delete account. This permanently deletes your account and your requests, vendor conversations, files, addresses, My Vendors and settings, and stops any outreach to vendors. You can also request deletion on the web.
- Access and correction — edit your details in the app under Account, or email support@mighto.com. Depending on where you live you may have additional rights, and we will honor requests as required by applicable law.
Retention
We keep information for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal obligations. Notification delivery records are kept for about 90 days. When you delete your account, we delete your information, except records we're required to keep: payment and tax records, and an anonymous record that your number agreed to receive messages (it holds the date, the notice version and a one-way code of your number, never the number itself or your name). Copies in database backups, server logs and error reports aren't edited one by one; they expire on their normal cycle: database backups within 1 day, server logs within 30 days, and error reports within 90 days.
Security
We use encryption in transit, access controls and other safeguards to protect your information. No system is perfectly secure, so please contact us promptly if you believe your account has been compromised.
Where information is stored
Customer data is stored in the region of your market: in the United States for US customers and in India for Indian customers. Some service providers may process data in other countries under appropriate safeguards.
Children
Mighto is a business service and is not intended for anyone under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this policy. We will post the new version here with a new effective date, and notify you of material changes.
Contact
Mighto AI — support@mighto.com