Refund Policy
You pay Mighto a fee to find vendors for your request and negotiate with them. This page explains when that fee is refunded. It is part of our Terms of Service (section 7, Fees). If the two ever differ, the Terms apply.
What the fee covers
The fee pays for sourcing and negotiation: our AI agents reaching out to vendors on your behalf by phone, SMS or WhatsApp, collecting their quotes and negotiating them. You agree the price of the work itself directly with the vendor you hire, and pay them directly. Mighto never takes payment for the work.
Before you send a request, the app shows the fee, the number of vendors we'll reach and any tax. We charge you only after you confirm. Your first request, up to the number of vendors shown in the app, is free.
When we refund you
Full refund
- You cancel the request before we contact any vendor.
- We can't reach any vendor for the request.
- You were charged more than once for the same request.
- Your payment went through after the request could no longer be sent, for example because you cancelled it or it failed to start.
- You delete your account while a paid request hasn't been sent to vendors yet.
Partial refund
- We reach fewer vendors than you paid for. We refund the difference.
When we don't refund
Once we've contacted vendors for you, the sourcing and negotiation work has been done, so the fee isn't refunded because:
- a vendor declines, doesn't reply or quotes more than you hoped;
- a vendor you hire doesn't do the work, or you're unhappy with it (take this up with the vendor, who is an independent business);
- you decide not to hire anyone.
How to get a refund
Duplicate charges, and payments for requests that can't be sent, are refunded automatically. You don't need to do anything.
For anything else, open the app and go to Account → Help & Support, or email support@mighto.com with your request ID and the phone number on your account.
If you think you were charged in error, please contact us before you dispute the charge with your bank or card issuer. We'll sort it out, and it's usually faster. We may suspend accounts that make fraudulent chargebacks.
How refunds are paid
Refunds go back to the original payment method: the card or UPI account you paid with. We send you a receipt when the refund is issued, and it also appears under Account → Your orders. Your bank usually shows the money within 5–10 business days.
Prices are in your country's currency: US dollars in the US, Indian rupees in India. Refunds are made in the same currency, and a full refund includes any tax you paid.
Plans and custom quotes
If you're on a plan or a custom quote, its own terms on cancellation and refunds apply, as shown when you chose the plan or set out in your quote.
Your legal rights
Nothing in this policy limits any refund rights you have under consumer law where you live.
Contact
Mighto AI — support@mighto.com